Sockira.com maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via DHL from our warehouse. Your order will be sent within 3 working days after it has been placed.

The normal delivery time from the package has left our warehouse is:

  • 2-4 Weeks for International Deliveries
  • 7-10 working days For Express Delivery

If nobody is at the address when DHL makes the delivery, a note is left in the mailbox and DHL leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the DHL note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

  • We don't accept any returns or replacements if product is printed and dispatched to you
  • If product has any fault or you get wrong product, we will sent you replacement free of cost.

 

How to return a product

 

Address is:

HOUSE NO CB-3 ,STREET NO 1 ,BILAL TOWN, GUJRANWALA ,GUJRANWALA

It can take up to 14 days for us to process your product replacement, depending on which postal service you chose. 

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